Refund and cancellation policy

Last updated: 18 September 2026

Try before you pay

The Free plan is the same add-on as Pro, with limits on volume. Install it, run it on your own sheet and calendar, and only upgrade once it does what you need. This is why we do not offer refunds on Pro.

Refunds

All Pro purchases are final. We do not offer refunds for change of mind, for unused time on a subscription, or for forgetting to cancel before a renewal.

Exceptions we always honour:

Where the law of your country gives you a right to a refund, for example the 14-day withdrawal right for consumers in the European Union and the United Kingdom, provided the paid features have not been used.
Where you were charged in error, for example twice for the same subscription.
Where Paddle, our merchant of record, is required to refund under its own buyer terms.

These exceptions are handled entirely by Paddle, the merchant of record for every Calrows purchase. Use the link in your Paddle receipt or the Paddle customer portal. Calrows support cannot issue refunds.

Cancellation

Cancel at any time in the Paddle customer portal, or from the link in your receipt email.
Pro stays active until the end of the period you have already paid for. You are not charged again.
After that date the add-on returns to the Free plan. Your sheets, calendars and settings are untouched.

Renewals

Subscriptions renew automatically, monthly or yearly depending on the plan you chose. Paddle emails a receipt for every charge. Yearly subscribers receive a reminder before renewal.

Contact

support@calrows.com. We reply within one business day.