Refund and cancellation policy

Last updated: 23 September 2026

Try before you pay

The Free plan is the same add-on as Pro, with limits on volume. Install it, run it on your own sheet and calendar, and only upgrade once it does what you need. This is why we do not offer refunds on Pro.

Refunds

All Pro purchases are final. We do not offer refunds for change of mind or for unused Pro time.

Exceptions we always honour:

Where the law of your country gives you a right to a refund, for example the 14-day withdrawal right for consumers in the European Union and the United Kingdom, provided the paid features have not been used.
Where you were charged in error, for example twice for the same purchase.
Where Paddle, our merchant of record, is required to refund under its own buyer terms.

These exceptions are handled entirely by Paddle, the merchant of record for every Calrows purchase. Use the link in your Paddle receipt or the Paddle customer portal. Calrows support cannot issue refunds.

No automatic renewals

Pro is a one-time payment for 1 month or 1 year. You are never charged again unless you choose to buy again.
When your Pro time ends, the add-on returns to the Free plan. Your sheets, calendars and settings are untouched.
Buying again while Pro is still active adds the new time on top of what you have left.

Subscriptions bought before 23 September 2026

Earlier purchases were monthly or yearly subscriptions that renew automatically until cancelled. Cancel at any time in the Paddle customer portal or from the link in your receipt email. Pro stays active until the end of the period you have already paid for, and you are not charged again.

Contact

support@calrows.com. We reply within one business day.